|There can be several reasons why you are experiencing a lower speed than you expect. In certain periods, the network may be congested, especially during the evening hours. Since the connection is provided to the internet outlet at your address, we do not guarantee against speed loss associated with the use of other equipment such as a wireless router, etc. Some steps that might help address the speed issue, which you can try yourself are:
- Try restarting your router and any other equipment connected to it (Turn off the power completely and wait for one minute before turning it back on).
- Check that the internet cables are not damaged and that they are correctly connected at both ends.
- Try connecting a computer directly to the internet outlet with a cable, bypassing the router, to see if the internet works. (You might also try with a different network cable to rule out issues with the first one).
- Ensure that your computer has the latest updates and the most recent network card driver installed.
If the above mentioned steps has not resolved the issue, we recommend that you conduct several speed tests distributed throughout the day, e.g., morning, noon, and evening over 2-3 days, as it provides us with a better opportunity to assist you in identifying the cause. Conduct your speed test from your computer directly connected to the internet outlet in the radiator bench. Use www.speedtest.net to test your connection. Then save a screenshot of each result with date and time.
You send your speed measurements to the administration after 2-3 days via email to email@example.com. Remember to provide your address (corridor number and letter) when reaching out.