No Internet Connection?

Internet Support
Note that the housing association will disconnect the internet connection if you owe rent.
Bemærk at Morbærhavens KUN varetager supporten til og med internetudtaget i lejligheden. Fejl på dit eget udstyr, såsom computer, router, switch, kabler o. lign., der er tilsluttet i din lejlighed supporteres IKKE.Ved hjælp til disse produkter, henvises der til produktmanualen, producenten og/eller sælger.
My internet is not working, what can I do?
If your internet is not working, there are several things you can try first:

  • Your internet may have been shut off due to arrears.
  • Check that all equipment is powered on and that the internet cables are not damaged, as well as being correctly connected at both ends, including that the cable is also connected to the active internet outlet in the radiator bench.
  • Try restarting your router and any other equipment connected to it (Turn off the power completely and wait for one minute before turning it back on).
  • Try connecting a computer directly to the internet outlet with a cable, bypassing the router, to see if the internet works. (You might also try with a different network cable to rule out issues with the first one).

Virker det forsat ikke, bør du kontakte administrationen via mail på help@aub.dk. Remember to provide your address (corridor number and letter) when reaching out.
My internet is not working, what can I do?
There can be several reasons why you are experiencing a lower speed than you expect. In certain periods, the network may be congested, especially during the evening hours. Since the connection is provided to the internet outlet at your address, we do not guarantee against speed loss associated with the use of other equipment such as a wireless router, etc. Some steps that might help address the speed issue, which you can try yourself are:

  • Try restarting your router and any other equipment connected to it (Turn off the power completely and wait for one minute before turning it back on).
  • Check that the internet cables are not damaged and that they are correctly connected at both ends.
  • Try connecting a computer directly to the internet outlet with a cable, bypassing the router, to see if the internet works. (You might also try with a different network cable to rule out issues with the first one).
  • Ensure that your computer has the latest updates and the most recent network card driver installed.

If the above mentioned steps has not resolved the issue, we recommend that you conduct several speed tests distributed throughout the day, e.g., morning, noon, and evening over 2-3 days, as it provides us with a better opportunity to assist you in identifying the cause. Conduct your speed test from your computer directly connected to the internet outlet in the radiator bench. Use www.speedtest.net to test your connection. Then save a screenshot of each result with date and time.

You send your speed measurements to the administration after 2-3 days via email to help@aub.dk. Remember to provide your address (corridor number and letter) when reaching out.
The internet outlet on the 1st floor in a 1½-room apartment is not working?
Since there is only one internet outlet in each apartment, it's the internet outletNet_Radiatorbænk i stuen som er aktivt. Du kan, ved at fiske det internetkabel, der ligger nede i radiatorbænken op, og sætte det i internetudtaget i stuen flytte det aktive udtag til 1. sal. (se illustrationen)Ønsker du både internet udtag i stuen og på 1. sal kan en internet router tilsluttes i stuen, og kablet til førstesalen tilsluttes i routerens ene Ethernet/LAN port.
The internet outlet in the living room of a 2-room apartment is not working?
Since there is only one internet outlet in each apartment, it's the internet outlet Net_Radiatorbænk i soveværelset som er aktivt. Du kan, ved at fiske det internet kabel der ligger nede i radiatorbænken op og sætte det i internetudtaget i soveværelset flytte det aktive udtag til stuen. (se illustrationen)Ønsker du internetudtag både i soveværelset og i stuen, kan en internetrouter tilsluttes i soveværelset og kablet til stuen tilsluttes i routerens ene Ethernet/LAN port.